Refund policy

At BJM Extensions, we take pride in providing premium-quality hair extensions and strive to ensure every order meets our quality standards. Due to the hygienic nature of our products, we maintain a strict return, exchange, and refund policy.

By placing an order with BJM Extensions, you acknowledge and agree to the terms outlined below.

 

All Sales Are Final

All purchases are considered final sale. We do not accept returns, exchanges, or refunds for products that have been opened, worn, installed, removed from their original packaging, brushed, combed, washed, dyed, toned, bleached, cut, curled, straightened, chemically treated, or altered in any way.

Please carefully review your order, selected lengths, textures, colors, and quantities before completing your purchase.

 

Eligible Returns, Exchanges & Refunds

A return, exchange, or refund may only be considered in the following circumstances:

  • You received the wrong item.

  • Your order arrived damaged due to an issue caused before or during shipment.

  • An item is missing from your order.

  • BJM Extensions is unable to fulfill your order.

All claims are subject to review and approval by BJM Extensions.

 

48-Hour Claim Period

You must contact BJM Extensions within 48 hours of the confirmed delivery of your order to report an incorrect, damaged, or missing item.

To submit a claim, you must provide:

  • Your order number

  • Clear photos of the product(s)

  • Clear photos of the shipping box and packaging

  • A detailed description of the issue

  • Any additional information requested by our customer service team

Claims submitted after the 48-hour period may not be eligible for a return, exchange, or refund.

 

Unopened Products

In limited circumstances, BJM Extensions may approve a return or exchange for an unopened and unused product.

To be eligible:

  • The security seal, packaging, zip tie, or tamper-evident seal, if applicable, must remain completely intact.

  • The product must not have been opened, worn, installed, removed from its packaging, brushed, combed, washed, dyed, toned, bleached, cut, curled, straightened, chemically treated, or altered.

  • The request must be submitted within 7 days of delivery.

  • The item must be returned in its original condition and packaging.

  • The return must be approved by BJM Extensions before the item is shipped back.

Customers are responsible for return shipping costs unless the return is the result of an error made by BJM Extensions.

BJM Extensions reserves the right to deny a return or exchange if the returned product does not meet these requirements.

 

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Opened hair extensions

  • Worn or installed products

  • Hair removed from its original packaging

  • Hair that has been brushed or combed

  • Washed or wet hair

  • Dyed, toned, bleached, or chemically treated hair

  • Cut, curled, straightened, or otherwise altered hair

  • Clearance items

  • Sale items

  • Promotional items

  • Gift cards

  • Any product that shows signs of use or manipulation

 

Inspection of Returned Items

Any approved returned item must be received by BJM Extensions before a refund or exchange is processed.

All returned products will be inspected to verify that they meet the requirements of this policy.

If an item has been opened, used, altered, damaged, or otherwise does not meet the return requirements, BJM Extensions reserves the right to deny the return, exchange, or refund.

 

Approved Refunds

If a refund is approved:

  • The refund will be issued to the original payment method used for the purchase.

  • Please allow 5–10 business days for your financial institution to process the refund after BJM Extensions issues the refund.

  • Original shipping charges are non-refundable unless the error was caused by BJM Extensions.

  • Refunds will not be issued until any required returned merchandise has been received and inspected.

 

Exchanges

If an exchange is approved due to an error made by BJM Extensions, the replacement item will be shipped after the original item has been received and inspected, when applicable.

If the requested replacement item is unavailable, BJM Extensions may offer an alternative resolution at its discretion.

 

Order Cancellations

Orders may only be canceled before they enter processing.

Once an order has entered processing or has been shipped, it cannot be canceled and is no longer eligible for cancellation.

If you need to request a cancellation, please contact us as soon as possible after placing your order. Cancellation requests are not guaranteed until confirmed by BJM Extensions.

 

Lost, Stolen, or Delayed Packages

Once an order has been shipped and accepted by the shipping carrier, BJM Extensions is not responsible for carrier-related delays, lost packages, stolen packages, or packages marked as delivered by the carrier.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and secure.

If a package is lost or damaged during transit, customers should first contact the shipping carrier to initiate a claim. BJM Extensions will provide available shipping documentation or other information needed to assist with a carrier claim when applicable.

If tracking shows that a package was delivered, BJM Extensions may request that the customer contact the carrier or local delivery facility regarding the delivery.

 

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

BJM Extensions is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned to BJM Extensions because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

 

Chargebacks & Payment Disputes

If you experience an issue with your order, we strongly encourage you to contact BJM Extensions before filing a chargeback or payment dispute so that we have an opportunity to resolve the issue.

BJM Extensions reserves the right to respond to and contest fraudulent, abusive, or unjustified chargebacks or payment disputes using available documentation, including:

  • Order information

  • Payment records

  • Customer communications

  • Product information

  • Shipping confirmation

  • Tracking information

  • Delivery confirmation

  • Photos and videos

  • Return or refund records

  • Any other relevant documentation

Filing a chargeback does not automatically override the terms of this Return, Exchange & Refund Policy.

 

Policy Acknowledgment

By completing a purchase through BJM Extensions, you acknowledge that you have read, understood, and agreed to this Return, Exchange & Refund Policy.

BJM Extensions reserves the right to review each claim individually and determine whether a return, exchange, or refund is appropriate based on the circumstances and the requirements of this policy.

 

Contact Us

If you have questions regarding an order, return, exchange, or refund request, please contact our customer support team.

Please include your order number and a detailed description of your concern so that we can assist you as efficiently as possible.

 

BJM Extensions 

Customer Support