Shipping policy
At BJM Extensions, we are committed to processing and shipping your order as efficiently and securely as possible. Please review the following Shipping Policy before placing your order.
By placing an order with BJM Extensions, you acknowledge and agree to the terms outlined below.
Order Processing
Orders are processed during our regular business hours.
Please allow 5-7 business days for order processing before your order is shipped.
Processing time does not include weekends or holidays.
During product launches, restocks, promotions, or periods of high order volume, processing times may be longer than usual. Any updated processing times will be communicated on our website or through our social media channels when applicable.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Times
After your order has been processed, shipping times depend on the shipping method selected at checkout and the carrier responsible for delivery.
Please understand that shipping timeframes are estimates and are not guaranteed delivery dates.
Once your package has been handed over to the shipping carrier, delivery times are outside of BJM Extensions’ direct control.
Carrier delays may occur due to:
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Weather
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Holidays
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High shipping volume
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Carrier staffing or operational issues
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Incorrect or incomplete addresses
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Natural disasters
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Other circumstances outside of BJM Extensions’ control
A shipping delay does not automatically qualify an order for a refund or cancellation.
Tracking Information
Once your order ships, tracking information will be provided to the email address entered during checkout.
Tracking information may take some time to update after the package has been accepted by the carrier.
BJM Extensions is not responsible for delays in tracking updates once the package has been transferred to the shipping carrier.
Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.
Lost, Stolen, or Delivered Packages
Once an order has been shipped and accepted by the carrier, BJM Extensions is not responsible for packages that are lost, stolen, delayed, misplaced, or marked as delivered by the carrier.
If tracking shows that your package has been delivered but you cannot locate it, please:
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Check around your delivery location.
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Check with household members, neighbors, or building management.
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Contact the shipping carrier directly.
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Contact your local post office or shipping facility when applicable.
BJM Extensions may provide available shipping documentation or other information needed to assist with a carrier claim.
If a carrier confirms that a package was delivered to the address provided at checkout, BJM Extensions is not responsible for replacing or refunding the order.
Damaged Packages
If your package arrives visibly damaged, please take clear photographs of:
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The shipping box
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Any damage to the packaging
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The shipping label
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The product and any damage to the product
Contact BJM Extensions within 48 hours of delivery so that we can review the issue.
Please do not discard the original packaging until the claim has been reviewed.
If the damage is determined to be the responsibility of BJM Extensions, an appropriate resolution may be provided in accordance with our Return, Exchange & Refund Policy.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully review your shipping information before completing your purchase.
BJM Extensions is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.
If an order is returned to BJM Extensions because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to reship the order.
Orders that have already shipped cannot be redirected or canceled by BJM Extensions.
International Shipping
Customers placing international orders are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
BJM Extensions does not control customs processing times or fees.
International packages may experience additional delays due to customs clearance.
Any customs fees or import charges are the responsibility of the customer and are not refundable by BJM Extensions.
Expedited Shipping
Selecting an expedited shipping method at checkout only affects the shipping portion of the order and does not necessarily reduce the order processing time.
Expedited shipping does not guarantee a specific delivery date unless explicitly stated by BJM Extensions.
If a carrier experiences a delay after the order has shipped, BJM Extensions is not responsible for carrier-related delays or eligible to provide a refund of shipping fees solely because of a carrier delay.
Order Cancellations
Orders may only be canceled before they enter processing.
Once an order has entered processing or has shipped, it cannot be canceled.
Please contact BJM Extensions as soon as possible if you need to request a cancellation. Cancellation requests are not guaranteed until confirmed by BJM Extensions.
Shipping Fees
Shipping charges are calculated and displayed at checkout based on the shipping method and destination selected.
Shipping fees are generally non-refundable unless the shipping issue was caused by an error made by BJM Extensions.
Shipping & Refund Policy
Our Shipping Policy should be read together with our Return, Exchange & Refund Policy.
Shipping delays, carrier issues, lost or stolen packages, and packages marked as delivered do not automatically qualify for a refund, return, exchange, or order cancellation.
For damaged, incorrect, or missing items, customers must contact BJM Extensions within 48 hours of confirmed delivery and provide the required documentation outlined in our Return, Exchange & Refund Policy.
Policy Acknowledgment
By placing an order with BJM Extensions, you acknowledge that you have read, understood, and agreed to this Shipping Policy and our Return, Exchange & Refund Policy.
BJM Extensions reserves the right to update this policy when necessary. Any changes will be posted on our website.
Contact Us
If you have questions regarding shipping or your order, please contact our customer support team.
Please include your order number and any relevant tracking information so that we can assist you as efficiently as possible.
BJM Extensions
Customer Support